Inmate Alerts

Privacy Policy

Last Updated: February 25, 2025

1. Introduction

Welcome to Inmate Alerts ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Inmate Alerts service.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, and payment information when you register for our service.
  • Subscription Information: Details about your subscription plan, payment history, and billing information.
  • Alert Preferences: Names of inmates you wish to track, notification preferences, and alert settings.
  • Usage Information: Information about how you use our service, including log data, device information, and IP address.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our service, including processing subscriptions and sending alerts.
  • To process payments and manage your account.
  • To send you notifications about inmate status changes based on your alert preferences.
  • To communicate with you about your account, respond to inquiries, and provide customer support.
  • To improve and optimize our service.
  • To comply with legal obligations.

4. Third-Party Services

We use the following third-party services to operate our platform:

  • Amazon Web Services (AWS): For hosting our application, storing data, and authentication services.
  • Stripe: For processing payments and managing subscriptions.
  • Twilio: For sending SMS notifications.
  • Resend: For sending email notifications.

Each of these services has their own privacy policies that govern how they handle your information.

5. Data Retention

We retain your personal information for as long as necessary to provide you with our services and as needed to comply with our legal obligations. If you cancel your subscription, we may retain certain information as required by law or for legitimate business purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your information.
  • The right to restrict or object to processing of your information.
  • The right to data portability.

To exercise these rights, please contact us at support@focusotter.com.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

support@focusotter.com